We are committed to providing a smooth and reliable shipping experience for our customers. Below, you’ll find everything you need to know about our shipping process.
Shipping Destinations: We currently ship within the US and UK only.
Future Expansion: We may expand our shipping zones in the future.
Shipping Costs
Free US & UK Shipping: We offer free shipping on all US and UK orders.
Express Priority Shipping: We also offer express priority shipping at checkout for faster delivery
No Hidden Fees or Duties: All charges are displayed at checkout, so there are no surprises.
Order Processing & Delivery Time:
Processing Time: Orders are processed within 1-2 business days (Monday to Friday).
Last Order Time: 5:00 PM (GMT).
Weekend Orders: Orders placed on weekends are processed the next business day.
Transit Time: Shipping takes approximately 4-8 business days after processing.
Total Delivery Time (Processing + Transit): 5-10 business days.
Please Note: Delivery times are estimates and may be affected by external factors such as weather conditions, courier delays, or high order volumes.
Shipping Process
Trusted Courier Services: We ship via Royal Mail and EVRI to ensure safe and efficient delivery.
Insured Shipments: All orders are covered in case of loss or damage during transit. If you experience any issues, please contact our customer support team.
Sustainable Packaging: We prioritize eco-friendly packaging to reduce our environmental impact.
Tracking Your Order
Tracking Details: Once your order is shipped, you will receive an email with your tracking number and the name of the courier.
Track Your Order: You can track your order on our website's Track Your Order page. Simply enter your tracking number in our tracking page to view your order status.
Need Help? If you have any tracking issues, contact our support team via our Contact Form or email info@glowreve.com.
What to Do If an Item Is Missing:
Report Missing Items: If an item is missing from your order, please contact our support team within 7 days of receiving your package at info@glowreve.com. Please provide your order number for faster assistance.
Resolution: We will investigate the issue and provide either a replacement item or a refund.
Wrong Address & Uncollected Packages: Wrong Address: If an incorrect shipping address is provided at checkout, we cannot be held responsible for lost or undelivered packages. Please double-check your shipping details before placing an order.
No Changes After Dispatch: Once an order has been dispatched, we are unable to make changes to the shipping details.
Uncollected Packages: If a package is not collected and is returned to us, customers will be responsible for the reshipping costs.
Returns & Exchanges
For details on how to return an item, please refer to our Return & Refund Policy.
Need Assistance?
For any further questions about our shipping policy, please contact us:
Email: info@glowreve.com
Support Hours: Monday - Friday, 9:00 AM - 5:00 PM
We will respond to your request within 24 hours.